Terms & Conditions
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Please read these Terms carefully. Section 20 contains an arbitration agreement and a class action waiver that affect your legal rights, including how disputes with Layout are resolved. You may opt out of arbitration within 30 days as described in that section.
1. Agreement and Scope
These Terms and Conditions ("Terms") govern your access to and use of the software, applications, application programming interfaces, agentic ordering tools, connectors, and related services provided by Layout, Inc. ("Layout," "we," "us," "our"), together the "Services."
The Services include:
The Layout mobile application
The Layout web application
Ordering by text message
The Layout REST API and the Layout connector exposed through the Model Context Protocol
Access to Layout through third-party AI assistants and applications
These Terms apply to End Users who place orders or initiate purchases, and to Integrators who build on or integrate Layout. Some sections apply only to one group and say so.
By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
2. Who We Are
Layout, Inc. provides software that lets AI assistants and other applications place real orders and complete purchases at participating merchants. Layout is organized in Roseville, California.
Contact us at legal@layout.link.
3. Definitions
Assistant means the conversational interface provided by Layout in our own app, web app, or text message service.
Merchant means a restaurant or other participating business where an order is placed.
Order means a request to purchase items from a Merchant that is built or submitted through the Services.
Layout Fee means the per-order fee described in Section 12.
Integrator means a developer, business, or platform that accesses the Services through our API or connector.
End User means an individual who uses the Services to place Orders.
4. Eligibility
You may use the Services only if you are at least 18 years old, legally able to enter into a binding contract, authorized to act on behalf of any business using the Services where applicable, and in compliance with all applicable laws.
Because the Services authorize real purchases and payments, they are not available to anyone under 18. We may suspend or terminate any account we believe belongs to a person under 18.
5. Accounts and Account Security
You are responsible for keeping your account credentials secure and for all activity that occurs under your account, including Orders placed by any person or assistant with access to it.
You agree to provide accurate information, keep it current, and notify us promptly at support@layout.link if you believe your account has been accessed without your permission.
You may use the Services in a limited preview mode without an account. In preview mode you can chat with the Assistant but cannot place an Order. These Terms apply to preview mode as well.
6. The Layout Assistant and Use of Generative AI
6.1 AI-generated output. Responses provided to you through the Assistant are generated using generative AI, including Google Gemini. The Assistant interprets your request, searches Merchant menus, and builds a proposed Order.
6.2 Output can be wrong. Generative AI can misunderstand a request, select the wrong item, apply the wrong options, misread a menu, or state something that is inaccurate or out of date. You should not treat the Assistant's output as guaranteed to be correct.
6.3 You are responsible for reviewing your Order. Before an Order is submitted to a Merchant, the Services present the items, options, and total for your review. You are responsible for reviewing and confirming that Order. By confirming, you authorize Layout to place it and to charge you for it. Once confirmed and submitted, an Order generally cannot be changed or canceled. See Section 10.
6.4 What we send to AI providers. Information sent to our AI providers, and information that is never sent, is described in our Privacy Policy. We ask for your permission before your first message is processed.
6.5 No professional advice. The Assistant does not provide medical, dietary, nutritional, legal, or financial advice. Do not rely on it for any of those purposes.
7. Menu, Price, and Allergen Information
7.1 Source of information. Menu items, descriptions, ingredients, prices, availability, and hours come from Merchants and other third-party sources. This information is processed by automated systems, including AI. It may be incomplete, out of date, or wrong.
7.2 Allergies and dietary restrictions. Layout does not guarantee the accuracy or completeness of any ingredient, allergen, nutrition, or dietary information, and you should not rely on the Services for that purpose. Preparation methods, cross-contact in Merchant kitchens, recipe changes, and substitutions are outside our knowledge and control.
If you have a food allergy, intolerance, religious dietary requirement, or other medical dietary need, you must confirm directly with the Merchant before consuming any item. Do not rely on the Assistant, on menu text shown in the Services, or on any special instruction you add to an Order.
7.3 Special instructions. Special instructions passed to a Merchant are requests only. Merchants may not see them, may not be able to honor them, and are not required to follow them.
7.4 Price differences. Prices shown in the Services may differ from prices charged by the Merchant, including because of menu changes, local taxes, promotions, or Merchant pricing that varies by channel.
8. Orders and Purchases
8.1 How Orders work. The Services build an Order on your behalf and submit it to a Merchant. Layout acts as your agent for the limited purpose of placing that Order and paying for it.
8.2 Layout is not the Merchant. Layout does not prepare, handle, cook, package, or deliver food. Merchants control their own menus, hours, pricing, preparation, packaging, food safety, and fulfillment. Merchants are independent businesses and are not employees, agents, partners, or joint venturers of Layout.
8.3 Authorization. When you confirm an Order, you authorize Layout to place it with the Merchant and to charge your payment method for the Order total plus applicable Layout Fees and taxes.
8.4 Estimates. Pickup and preparation times, prices, and availability shown before submission are estimates and are not guaranteed.
8.5 Availability. Layout does not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that any given Merchant will be available at any given time.
8.6 Limits. We may set spending limits, order frequency limits, technical limits, and usage limits on the Services, and may decline or cancel any Order at our discretion, including where we suspect fraud, abuse, or error.
9. Wrong, Incomplete, or Failed Orders
Problems can happen. A Merchant may close early, run out of an item, refuse an order, prepare it incorrectly, or fail to hand it off.
How we handle refunds, credits, and Layout Fee adjustments in these situations is set out in our Refund Policy, available at https://layout.link/legal/refund-policy, which is incorporated into these Terms by reference. Please read it.
In general, and subject to that policy:
Report a problem promptly. Late reports may not be eligible.
Some issues are Merchant issues and may need to be resolved with the Merchant.
Refunds, credits, and fee adjustments are handled as described in the Refund Policy, and Layout's total responsibility for any Order is limited as described in Section 18.
Contact support@layout.link with any Order problem.
10. Cancellations
Once an Order has been submitted to a Merchant, it generally cannot be canceled or modified, because preparation may begin immediately. If you need to attempt a cancellation, contact the Merchant directly and let us know at support@layout.link. We cannot guarantee that a cancellation will be accepted, and you may still be charged in full.
11. Payments and Card Storage
11.1 Card storage. When you add a payment card, the card details are transmitted directly to Stripe and stored in Stripe's PCI DSS Level 1 compliant vault. Layout does not store or log your full card number, expiration date, or security code. Layout retains only a reference to your Stripe profile and, in some cases, the last four digits of the card so that you can identify it.
11.2 How charges work. When you confirm an Order, Layout funds the purchase with the Merchant and charges your payment method on file for the Order total, applicable taxes, and applicable Layout Fees. Layout's payment role is limited to amounts authorized in connection with your Orders.
11.3 Authorization holds. Your card issuer may place a temporary authorization hold. Holds are released according to your issuer's practices, not Layout's.
11.4 Failed payments. If a charge is declined, reversed, or otherwise fails, you remain responsible for the amount owed. We may retry the charge, suspend your access, use another payment method on file, or pursue collection of unpaid amounts. Unpaid balances survive termination of your account.
11.5 Chargebacks. If you believe a charge is wrong, contact us at support@layout.link first. Disputes filed without contacting us may result in suspension of your account while we investigate.
12. Layout Fees and Billing
12.1 Layout Fee. Layout charges a per-order fee. The fee is calculated as a percentage of the Order total, subject to a minimum and a maximum per Order. The current fee schedule is published at https://docs.layout.link and is incorporated by reference. We may change the fee schedule on a prospective basis, and material changes will be reflected there before they take effect.
12.2 The fee is added on top. The Layout Fee is charged in addition to what the Merchant charges. Layout does not charge Merchants for your Order.
12.3 Billing period. Layout Fees may accrue across a billing period and be charged as a single amount at the end of that period, rather than charged with each individual Order. Your fee activity is visible in the Services.
12.4 Taxes. You are responsible for any applicable taxes. Merchant taxes are set by the Merchant and applicable law.
12.5 Currency. All amounts are in U.S. dollars unless stated otherwise.
13. Layout One Subscription
13.1 What it is. Layout One is an optional paid subscription that waives or bundles Layout Fees and may include other benefits described at the time of purchase. Benefits may change over time with notice.
13.2 Billing. If you subscribe, fees are charged in advance on a recurring basis to the payment method on file at the price disclosed to you at signup. The subscription renews automatically for successive periods until canceled.
13.3 Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period. You keep access until then.
13.4 Refunds. Subscription fees are non-refundable except where required by law or as stated in our Refund Policy.
13.5 Price changes. We may change subscription pricing on a prospective basis with notice before your next renewal. Continuing your subscription after the change takes effect means you accept the new price.
13.6 Where it is sold. Layout One is purchased through Layout, using the payment method on your Layout account, and is not sold as an Apple in-app purchase.
14. Location Services
With your permission, the Services use your precise location to find nearby Merchants and select the best location for your Order. You can change this permission at any time in your device settings. Turning it off may reduce the accuracy of Merchant selection or prevent some features from working.
15. Text Messages
If you provide a phone number and opt in, we may send you transactional text messages about your Orders, such as confirmations and pickup updates. You may also be able to place Orders by text message.
Message and data rates may apply. Message frequency varies. Reply STOP to any message to stop receiving them, or HELP for help. Stopping messages may prevent you from ordering by text message. We do not currently send marketing text messages.
16. Acceptable Use
You agree not to:
Use the Services unlawfully or for any unlawful purpose
Misuse, interfere with, overload, or disrupt the Services
Attempt unauthorized access to the Services, other accounts, Merchants, or our providers
Reverse engineer, decompile, or attempt to derive source code from the Services, except where that restriction is prohibited by law
Scrape, harvest, or bulk collect data from the Services without our written permission
Exceed, bypass, or manipulate spending limits, fees, promotions, credits, or payment functionality
Place fraudulent, fake, harassing, or abusive Orders, or use the Services to harass a Merchant or its staff
Use another person's payment method without authorization
Use the Services to send unlawful, spam, or deceptive communications
Use the Services to build a competing product, or to train a machine learning model on our output, without our written permission
Misrepresent your identity or your authority to act for another person or business
We may investigate suspected violations and take any action we consider appropriate, including suspension, termination, refusal of Orders, and reporting to law enforcement.
17. Integrator Terms
This section applies only to Integrators.
17.1 Access. We grant you a limited, revocable, non-exclusive, non-transferable right to access the API and connector to build and operate your application, subject to these Terms and any documentation and rate limits we publish.
17.2 Your responsibilities. You are responsible for your application, your agents, your users, and everything done through your credentials. You must:
Keep API keys and credentials secure and not share them
Comply with our documentation, rate limits, and technical requirements
Give your users clear disclosures and obtain any consent required by law and by the platforms you distribute on, including disclosures about AI processing and data sharing
Present order details to your users for review before submission, where your interface allows
Not use the Services in a way that would cause Layout to violate law, card network rules, or our own agreements
17.3 Your content. You retain ownership of the content and data you submit. You grant Layout a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, modify, and display that content as necessary to provide and improve the Services. You represent that you have the rights to that content and that it does not violate law or third-party rights.
17.4 Data protection. Where Layout processes personal data on your behalf, that processing is governed by our Privacy Policy and any data processing agreement between us.
17.5 Changes to the API. We may modify, deprecate, or discontinue any part of the API. We will use reasonable efforts to give notice of breaking changes.
17.6 Suspension. We may suspend or throttle your access without notice to protect the Services, our users, our Merchants, or our providers.
18. Third-Party AI Platforms and Third-Party Services
You may access Layout through a third-party AI assistant or application such as ChatGPT, Claude, Gemini, or Grok. Those platforms are independent and are not owned or controlled by Layout. Layout is not responsible for how a third-party assistant interprets your request, selects items, builds an Order, applies your instructions, or initiates a purchase. Your use of those platforms is governed by their own terms and privacy policies.
The Services also rely on third-party providers for hosting, payments, messaging, AI processing, mapping, and automated ordering. Layout is not responsible for the acts or omissions of any third-party provider, platform, Merchant, or payment processor.
19. Sponsored Placement
Participating Merchants may pay to appear more prominently in search or browsing results. Sponsored placement is a paid arrangement with the Merchant. It does not involve selling your personal data. Sponsored placement is bypassed for users on the paid subscription, which is not yet released.
20. Intellectual Property
The Services and all associated software, technology, design, content, trademarks, and documentation are owned by or licensed to Layout and are protected by applicable law. Except for the limited rights expressly granted here, no rights, title, or interest are transferred to you.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Services for their intended purpose.
Feedback. If you send us suggestions or feedback, you grant Layout a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you.
21. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains what data we collect, how we collect it, how we use it, and who we share it with, including our use of generative AI. The Privacy Policy is incorporated into these Terms by reference.
22. Apple App Store Additional Terms
This section applies if you obtained the Layout app from the Apple App Store.
These Terms are between you and Layout only, not Apple. Layout, not Apple, is solely responsible for the app and its content.
Apple has no obligation to provide any maintenance or support for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
Layout, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection or similar law.
Layout, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the app infringes intellectual property rights.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
23. Disclaimers
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAYOUT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
LAYOUT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; THAT ANY AI OUTPUT WILL BE ACCURATE OR COMPLETE; THAT MENU, PRICE, INGREDIENT, OR ALLERGEN INFORMATION WILL BE ACCURATE OR COMPLETE; THAT ANY ORDER WILL BE PLACED, ACCEPTED, PREPARED, OR FULFILLED CORRECTLY; OR THAT ANY THIRD-PARTY AI ASSISTANT, PLATFORM, MERCHANT, OR PROVIDER WILL ACT CORRECTLY.
LAYOUT IS NOT A FOOD PREPARER, RESTAURANT, OR DELIVERY SERVICE AND MAKES NO WARRANTY REGARDING FOOD QUALITY, SAFETY, PREPARATION, OR HANDLING.
Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
24. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAYOUT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LAYOUT IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY AI ASSISTANT, PLATFORM, MERCHANT, OR PAYMENT PROVIDER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAYOUT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT PAID BY YOU TO LAYOUT IN LAYOUT FEES AND SUBSCRIPTION FEES IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
25. Indemnification
End Users. You agree to defend, indemnify, and hold harmless Layout and its officers, directors, employees, affiliates, contractors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses arising out of your use of the Services, your Orders, your violation of these Terms, or your violation of applicable law or third-party rights.
Integrators. Integrators agree to the same, and additionally for the applications or agents they build, their content or data, their end users, and their disclosures to their end users.
26. Dispute Resolution, Arbitration, and Class Action Waiver
Please read this section carefully. It affects your legal rights.
26.1 Informal resolution first. Before starting an arbitration or lawsuit, you agree to contact us at legal@layout.link with a written description of the dispute and the relief you want. We agree to do the same. Both sides will try in good faith to resolve it for 60 days. This step is required before either side may begin a formal proceeding.
26.2 Agreement to arbitrate. If we cannot resolve a dispute informally, you and Layout agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, and not in court, except as stated below. Arbitration will be administered by JAMS under its applicable consumer rules, before a single arbitrator, in the county where you live or another mutually agreed location, or by video or telephone where available. The Federal Arbitration Act governs this section.
26.3 Exceptions. Either side may bring an individual claim in small claims court if it qualifies. Either side may also seek injunctive or equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the Services.
26.4 Class action waiver. You and Layout agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court and the rest of this section still applies to all other claims.
26.5 Batching. If 25 or more similar claims are filed against Layout by or with the help of the same counsel, the parties will work with JAMS to group them into batches of no more than 50 claims each, to be resolved efficiently before a single arbitrator per batch. This provision does not create class treatment.
26.6 Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing legal@layout.link with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your name and the email on your account. Opting out will not affect your use of the Services in any way, and no other part of these Terms is affected.
26.7 Survival. This section survives termination of your account and of these Terms.
27. Termination
By you. You may stop using the Services at any time and may delete your account as described in our Privacy Policy.
By us. We may suspend, restrict, or terminate your access at any time, with or without notice, if you violate these Terms, if you create legal, security, financial, or reputational risk, if amounts owed remain unpaid, or if we discontinue the relevant Services.
Effect. On termination, your right to use the Services ends. Amounts you owe remain payable. Sections relating to fees owed, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law survive.
28. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Subject to Section 26, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in California, and both parties consent to that jurisdiction.
29. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by email before they take effect. Continued use of the Services after updated Terms become effective constitutes acceptance. If you do not agree, stop using the Services and delete your account.
30. General
Entire agreement. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Layout regarding the Services and replace any prior agreements on the subject.
Severability. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest stays in effect.
No waiver. Our failure to enforce any provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
Notices. We may send notices to the email or phone number on your account, or through the Services. You may send notices to legal@layout.link.
Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship, except the limited agency described in Section 8.1.
Headings. Section headings are for convenience only.
31. Contact Us
Layout, Inc.
legal@layout.link
support@layout.link